Privacy Policy

last updated: 06/10/2021

INTRODUCTION

This privacy policy (“Privacy Policy”) describes the collection of personal information by The Holland Haus (“Company,” “we,” “us”, or “our”) from users (“you”, “your”) when using the services available on this and other websites we operate, and when using our mobile and desktop applications (collectively, the “Service” and “Services”). This Privacy Policy also describes our use and disclosure of such information.

WHAT IS INCLUDED IN A PRIVACY POLICY

This Privacy Policy applies to The Holland Haus, and it governs any and all data collection and usage by us. Through the use of www.thehollandhaus.com you are therefore consenting to the data collection procedures expressed in this Policy. We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Please note that this Privacy Policy does not govern the collection and use of information by companies that The Holland Haus does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.

CONTACTING US

If you have any questions or comments about this Privacy Policy, you can contact us by email at hello@thehollandhaus.com.

INFORMATION WE COLLECT

This section describes the types of personal information we may collect about you. It is always up to you whether to disclose personally identifiable information to us. We use the personal information we collect to carry out our obligations from any contracts entered into between you and us and to provide you with the Services that you request from us.

INFORMATION YOU PROVIDE

This website collects voluntarily provided information which may include your name, phone number, address, company, and e-mail address when you request our services, join mailing lists, or communicate through forms or make purchases. Any information provided will only be used for communication between you and The Holland Haus and selected third-party platforms for our newsletter, product fulfillment, shipping info, etc.

AUTOMATICALLY COLLECTED INFORMATION

Information that is collected automatically when visiting our website may include cookies, third party tracking technologies and server logs. Additional information collected are the type of browser you are using, IP address, or type of operating system of your computer or mobile device, the type, and version of the internet browser you are using, the make, OS model and unique identifier of your computer or mobile device, which will assist us in providing and maintaining superior quality services.

This site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed forms, contact requests, and emails. It is the intent of this site to use personal information only for the purpose for which it is requested, and any additional uses specifically provided for on this Policy.

COLLECTION AND PROCESSING OF SENSITIVE INFORMATION

The Service does not collect or process sensitive information, defined as data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health, or data concerning sexual orientation. As such, you should not provide any such information as part of any correspondence.

WHY WE COLLECT INFORMATION AND FOR HOW LONG

We collect your data for several reasons:

To better understand your needs and provide you with the services you have requested;
To fulfill our legitimate interest in improving our services and products;
to send you promotional emails containing information we think you may like when we have your consent to do so;
To contact you to fill out a survey or participate in other types of market research, when we have your consent to do so;
To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

DISCLOSURE OF INFORMATION

The Holland Haus may not use or disclose the information provided by you except under the following circumstances:

as necessary to provide services or products you have ordered;
in other ways described in this Policy or to which you have otherwise consented;
in the aggregate with other information in such a way so that your identity cannot be reasonably be determined;
as required by law, or in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to enforce the Terms of Service;
as necessary to maintain, safeguard and preserve all the rights and property of Kim Holland Realty.

NON-MARKETING PURPOSES

The Holland Haus greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in our products and services. In certain circumstances, we may use our website, newsletter or other public means to post a notice.

CHILDREN UNDER THE AGE OF 13

Our website is not directed to and does not knowingly collect personally identifiable information from children under the age of thirteen. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen, we shall immediately take the necessary steps to ensure that such information is deleted from our database.

DIRECT MARKETING

At times, we may contact you with information about our products and services. For some marketing items, we may use the personal information we have collected about you to help us determine the most relevant marketing information to share with you. Your personal data may be used for marketing purposes is based on our legitimate interest to provide you information about our current and future services and events.

ONLINE ANALYTICS SERVICES AND ONLINE MARKETING

In our Services, we use Google Analytics and other third-party web analytics services. These third-party services use the kinds of the technology described in the preceding sections to help us analyze how users use the Services, including by noting the URL that users visited before they came to our Services. These service providers will receive or directly collect the information collected by the technology, which they will use to evaluate your use of the Services. As described in the following paragraphs, we also use Google Analytics with the Services for certain purposes related to online marketing. You may wish to install the Google Analytics Opt-Out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout, to prevent Google Analytics from using your information for analytics.

We also allow other third parties, such as Google Analytics, Facebook, and other ad networks and ad servers, to access their own cookies or other tracking technologies on your computer, mobile phone, or other devices you use the Services. These tracking technologies enable these third parties to serve our tailored marketing to you while viewing other areas of the Internet, based on anonymous information collected while you are using the Services. We have implemented the following Google Analytics advertising features based on interests and location for the purposes of remarketing: retargeting and enhanced demographic tracking, including affinity audiences, custom affinity audiences, in-market audiences, similar audiences, demographic and location targeting, and demographics and interest reports. The parties that provide these technologies may offer you a way to opt-out of targeted marketing as described below. Click the following link for more information on how Google uses data when you use the Site: https://policies.google.com/privacy

You may also receive tailored in-application marketing content when using an application on a mobile device. Each mobile operating system provides its own instructions on how to prevent or opt-out of the delivery of tailored in-application marketing content.

LINKS TO OTHER WEBSITES

Our website does contain links to affiliates and other websites. We do not claim or accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

UNSUBSCRIBE OR OPT-OUT

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to hello@thehollandhaus.com with UNSUBSCRIBE as the subject line.

NOTICE TO EUROPEAN UNION USERS

Our operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

CALIFORNIA PRIVACY DISCLOSURES

The following California privacy disclosures supplement the information contained in this Privacy Policy and apply solely to individual residents of the State of California (“California Residents” or “consumers” or “you”).

The California Consumer Privacy Act

We are required disclose the information we collect, our uses of that information, and your rights with regard to that information as defined by the California Consumer Privacy Act of 2018 (the “CCPA”), California Civil Code Sec. 1798.100 et seq.

When you use the Services, we collect personal information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your device.

Personal information does not include information publicly available from government records, de-identified or aggregated consumer information, information relating to our employees, contractors, and other personnel, and information excluded from the CCPA’s scope such as personal information covered by certain sector-specific privacy laws such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the California Confidentiality of Medical Information Act (CMIA), the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

The categories of information we collect

Specifically, we have collected the following categories of personal information from you within the last twelve (12) months:

Category	Examples	Collected?
Category A: Identifiers	First and last name, email address, IP address, or similar identifiers.	Yes
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	Yes
Category C: Protected classification characteristics under California or federal law	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	No
Category D: Commercial information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	No
Category E: Biometric information	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	No
Category F: Internet or other similar network activity	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	Yes
Category G: Geolocation data	Physical location or movements.	Yes
Category H: Sensory data	Audio, electronic, visual, thermal, olfactory, or similar information.	No
Category I: Professional or employment-related information	Current or past job history or performance evaluations.	No
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	No
Category: K. Inferences drawn from other personal information	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	No

We collect the categories of personal information listed above from the following categories of sources:

Directly from you, for example when you sign up for the Service.
Indirectly from you, for example by observing or analyzing your use of the Service via our website.

Please review the section ‘What information do we collect?’ in this Privacy Policy for more information regarding the specific personal information we collect.

Use of personal information for California Residents
Please review the section ‘How do we use personal information?’ in this Privacy Policy for the ways we may use or disclose the personal information of California Residents.

Sharing personal information for California Residents
We may disclose your personal information to third-parties for business purposes. In the preceding twelve (12) month we have disclosed the following categories of personal information for business purposes:

Category A: Identifiers
Category B: Personal information categories listed in the California Customer Records statute
Category F: Internet or other similar network activity
Category G: Geolocation data

RIGHT AND CHOICES FOR CALIFORNIA RESIDENTS

The CCPA provides California Residents with specific rights regarding their personal information. This section describes your rights and how to exercise them.

Access to your information and data portability rights. You have the right to request information about our collection and use of your personal information over the past 12 months. You also have the right to receive a copy of your personal information in a portable format to enable you to better understand our use of your personal information and to allow you to transfer your personal information to an alternative service provider of your choice.

Deletion request rights. You have the right to request that we delete your personal information that we have collected from you, subject to certain exceptions. We may deny your deletion request if retaining your information is necessary for us or one of our service providers to, for example:

Complete a transaction with you
Detect security incidents to protect against malicious, deceptive, fraudulent or illegal activity
Debug the Service and to identify and repair errors
Exercise free speech or to exercise another right provided by law
Use the personal information solely for internal uses that are reasonably aligned with your expectation based on your relationship with us
Comply with a legal obligation
Make other internal and lawful uses of your personal information that are compatible with the context with which you provided it

Non-discrimination right. You have the right not to be discriminated against when you exercise any of the rights under the CCPA. Unless permitted by the CCPA, we will not:

Deny you goods or services
Actually charge, or suggest we charge you different prices or rates, or provide different levels of quality for goods and services.

However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.

Exercising access, data portability and deletion rights

To exercise the access and deletion rights described above, you should submit a verifiable consumer request to us using the information in the ‘Contacting us’ section of this Privacy Policy. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make such requests.

In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will provide a brief explanation.

We endeavor to respond to verifiable consumer requests within forty-five (45) days of receipt. If we require more time, we will inform you of the reason and extension period. We will deliver our written responses to these requests either by mail or electronically, at your option. The response may also explain the reason we cannot comply with the request.

Additional California disclosures

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.

A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (“California Customer”) is entitled to request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes, subject to certain exceptions, as defined in California Civil Code Sec. 1798.83. In general, subject to certain exceptions, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide, free of charge, a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. California Customers may request further information about our compliance with this law using the contact details at the end of this Privacy Policy.

SECURITY

We take precautions to protect the information that you submit through our website. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control.

ACCEPTANCE OF TERMS

By using this website you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

Thank You.

The Holland Haus

hello@thehollandhaus.com